VMworld 2013 – Is Process Killing Ceativity?

ServiceNow is a IT Service Management tool offered as Software as a Service.

In regards to Service Management, there is a path to IT Transformaton.

    Consolidate – move service systems to a single system of record.
    Standardize – Use a common process for virtual, physical, hybrid, public, private.
    Automate – lights out, zero touch service automation.
    Consumerize – Intuitive, approachable service experience for all users.

People are the most valuable resource we have. Ask yourself, what do we spend the majority of our time on? Innovation? Redundant, repetitive daily tasks? We need to get IT out of the way and enable self service, automaton, and orchestration.

ServiceNow is wanting to play in the VM self-service space. This solution was released earlier this year near their ServiceNow conference. This solution requires a mid server in your organization and connects to vCenter.

This VM provisioning solution doesn’t look sexy. It looks very much like a old feeling form as an end user. However you can easily tie the request to other IT management processes like configuration management. Looks aren’t everything. Features and functionality may not be everything. Connecting all of your ITIL processes together in a single tool is very powerful.

While I am not initially impressed with the look and feel I can see some real value.

I think vCAC and AppDirector are more powerful and mature. The key here is if you have to use ServiceNow you will have to use API’s to push and pull data between your automaton products. ServiceNow will likely continue to mature this VM Provisioning offering and it will be worth keeping an eye on.

The tool appears able to automate the template deployments. However it leaves off all of the post provisioning steps. Access grant to the machine, compliance check, patching, data protection, monitoring, load balancing, application layer, configuration management, and the list goes on. I asked if any of these other steps are possible and was assured that they are.

Nice feature of scheduling data validation for things like machine owner and lease requirements.

You can leverage ServiceNow web services to integrate with your VMware products like vCO and vCAC.

ServiceNow has no integration with Puppet Labs currently.

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