Telco – Clear to the smart jack!

While recently troubleshooting a T1 circuit issue for a MPLS connection I was getting the run around from my service provider. The classic phrase we have all heard. “Cleared on Test”, “Clear to the smart jack”, and “Testing clean on loop” as well as other variations are common phrases...

AT&T Managed Internet Tech Support

While troubleshooting a problems with circuits provided by AT&T I’ve had to deal with a number of people. If I end up building a simple tech support relationship after a few hours I sometimes ask where in the world the tech is. I also sometimes will ask if I...