When using Outlook 2007 with Exchange 2007 some of our users would get prompted to login to the client access server. Clicking cancel would still allow them in their mailbox with what appeared to be all functionality. However the prompt would return after a few minutes. This was very annoying as you can imagine. After some web searching I was able to find the problem a long with a solution.

First open up Exchange 2007 powershell. We’ll check on the problem and verify it is the same as well as fix it from here.

Run the following command.
[PS] C:\Windows\System32>Get-ClientAccessServer | fl

Name : EXCH03
OutlookAnywhereEnabled : False
AutoDiscoverServiceCN : exch03
AutoDiscoverServiceClassName : ms-Exchange-AutoDiscover-Service
AutoDiscoverServiceInternalUri : https://exch03.company.com/Autodiscover/Autodiscover.xml
AutoDiscoverServiceGuid : 77378f46-2c66-4aa9-a6a6-3e7a48b19596
AutoDiscoverSiteScope : {DownTown}
IsValid : True
OriginatingServer : ADDC01.company.com
ExchangeVersion : 0.1 (8.0.535.0)
DistinguishedName : CN=EXCH03,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administ
rative Groups,CN=PHE,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,D
C=com
Identity : EXCH03
Guid : 341169c4-dd14-47b2-b3e6-01ca8653dfbb
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Exchange-Server
ObjectClass : {top, server, msExchExchangeServer}
WhenChanged : 4/22/2009 10:03:06 AM
WhenCreated : 4/7/2009 10:37:52 AM


Name : EXCH04
OutlookAnywhereEnabled : False
AutoDiscoverServiceCN : EXCH04
AutoDiscoverServiceClassName : ms-Exchange-AutoDiscover-Service
AutoDiscoverServiceInternalUri : https://mail.company.com/autodiscover/autodiscover.xml
AutoDiscoverServiceGuid : 77378f46-2c66-4aa9-a6a6-3e7a48b19596
AutoDiscoverSiteScope : {DownTown}
IsValid : True
OriginatingServer : ADDC01.company.com
ExchangeVersion : 0.1 (8.0.535.0)
DistinguishedName : CN=EXCH04,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administ
rative Groups,CN=PHE,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=company,D
C=com
Identity : EXCH04
Guid : 4857fd2e-da32-4a7c-a97a-cfb0135d2875
ObjectCategory : company.com/Configuration/Schema/ms-Exch-Exchange-Server
ObjectClass : {top, server, msExchExchangeServer}
WhenChanged : 4/13/2009 12:46:00 PM
WhenCreated : 4/13/2009 10:07:00 AM


You should notice here that our AutoDiscoverServiceInternalUri points to our external dns name for Outlook Web Access. This is our problem. This should be the internal dns name for our client access server. Here is the command to set it to what we want.

[PS] C:\Windows\System32>Set-ClientAccessServer -Identity "EXCH04" -AutodiscoverServiceInternalURI "https://exch04
.company.com/Autodiscover/Autodiscover.xml"
[PS] C:\Windows\System32>

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If you have an Enterprise Agreement or Volume License from Microsoft you may wish to bookmark this one. When downloading SQL 2005 Standard or Express you have 2 iso’s to download. One has a #1 in the name and the other #2 in the name. Grab them both. The first is the servers install and the second is the tools. If you happen to only get the first, you will soon learn you cannot install the management consoles and other client connectivity options. Oh sure the setup will allow you to select them. You’ll even get the installation to kick off and run a bit. But rest assured by the time you get back from lunch your install will have failed. You’ll see a message like:

There was an unexpected failure during the setup wizard. You may review the setup logs and/or click the help button for more information.

You can go and double check your logs to make sure it is the same issue. Check the logs here:

C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files

If it turns out to be the same issue you should see something like the following:

Running: InstallToolsAction.10 at: 2006/4/8 16:46:2
Error: Action "InstallToolsAction.10" threw an exception during execution. Error information reported during run:
Target collection includes the local machine.
Fatal Exception caught while installing package: "10"
Error Code: 0x80070002 (2)
Windows Error Text: The system cannot find the file specified. Source File Name: sqlchaining\sqlprereqpackagemutator.cpp
Compiler Timestamp: Tue Aug 9 01:14:20 2005
Function Name: sqls::SqlPreReqPackageMutator::modifyRequest
Source Line Number: 196
---- Context -----------------------------------------------
sqls::InstallPackageAction::perform
WinException caught while installing package. : 1603
Error Code: 0x80070643 (1603)
Windows Error Text: Fatal error during installation. Source File Name: packageengine\installpackageaction.cpp
Compiler Timestamp: Fri Jul 1 01:28:25 2005
Function Name: sqls::InstallPackageAction::perform
Source Line Number: 167
---- Context -----------------------------------------------
sqls::InstallPackageAction::perform


If everything checks out this far then here is how to fix it. You need #1 and #2 iso’s. Extract #1 to *:\sql2005\servers. Then extract #2 to *:\sql2005\tools. Now rerun your setup from the servers directory. Now when you select to install servers and client components etc it will successfully install.

Source I used to fix my problem the first time.

http://support.microsoft.com/kb/916760/en-us

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