May 21

Packed session. Standing room only. This must be a hot topic.

Transforming what or to what? IT as a service?

What is causing the transformation? Competition with the public service providers who can provide services faster via credit card to our customers than IT can. The business is not willing to wait.

It as a business. Service oriented p&l focused broker and builder market driven

enabling technology, pubic private hybrid cloud, enable automation, financial transparency, self service capabilities,

Should we have marketing people working in IT? Sales? I have said yes.

Do all of our sla’s have to be five 9′s? No

Application huggers are worse than server huggers. Emotional tie to apps and servers.

Cost to serve. Not capex and opex.

LOB product manager to take business requirements and define offerings.

Discovery and assessment.
Define strategy. Governance, economics, efficiency.
gather data. Inventory services, organizational and governance and service, and technology gaps.
perform analysis. Prioritize, and justify.

Out of chargeback, portal, and service catalog which would you build first? Chargeback.

Workload analysis for right-sourcing. This is about letting the requirements and constraints show where you should place something. I like this because it is a driver in workload mobility.

Cost to serve vs opex/capex. Utilization is the key here. I agree.


May 21

I like these X as a service discussions. I especially like IT as a Service. Things like service catalog, and reference architecture can be used to not only show what you provide but also give you control over it as well.

Building a collection of standardized services and promoting the use of them is some of the first steps. This is really part of Service Management. Enabling all of the automation and fancy orchestration you want can be done later. I’ll be honest, it took a while for me to realize that. You can easily just have a service catalog with basic stuff and have that be manually provisioned on the back end. Soon after you can collect the most popular and common services you provide and tackle building your service catalog out with them. Standardizing the way you deploy these and taking the time to understand how and why each piece is done will allow for an easy plan on automating it.

An interesting statement from a CIO “I’m 85% virtualized, my customers still hate me.” Why? Virtualization solves IT problems not business problems. I couldn’t agree more. Does IT-as-a-Service solve business problems?

Here’s the slide… How to get started? Step 1, Transition to Modern Cloud Architecture. Step 2, Launch a specific service. Step 3, Run IT as a Business.

The presenter, Edward Newman, runs a blog called Mr. Infrastructure.