VMWorld organizers,

I hope you take the suggestions of the attendees. More labs were needed. The vsphere performance lab was slap full each time I tried to get in. Many of us were turned away. Then we attempted to get into other labs and they were each full or past the start time and the conference workers would not let additional people in. The only other activity available at the time was the self paced labs. The line for the self paced labs had about 400 people in it.

More content is required to keep us busy on Monday’s. I eventually did make it into two labs but wish to attend more. We will just skip talking about the no lunch on Monday issue.

/rant

Bookmark to

So, we’ve field tested both the Storm and Bold in our IT department. As a matter fact, I’m posting this very topic from outside a grocery store on my Bold while the wife picks up a few odds and ends. We’ve had at least 4 Storms issued out and a few Bolds for a several weeks for test drives. The Winner? Bold – hands down. Storm is slower both on the local system itself and Verizon’s data network is notably slower than AT&T’s 3G network (at least in Tulsa and Houston anyway). The only noted downside to Bold from my perspective is the battery life gives you no mercy for forgetting to charge overnight, but I’m holding out for a Gen 2 battery sometime soon. Other than that, it’s local operations are way fast, 3G rocks and the display is pretty sweet too. The storm just didn’t cut it for what Corporate America expects from a business PDA. In the end, it seems Bold weathered the Storm.

Bookmark to

Consultants are very much a part of Information Technology. There are consultants available for every part of your technology or information systems. These individuals range in skill from true experts with no one single person more skilled in their trade. While towards the bottom we get to people who really are just milking ignorance. A certain amount of honor is needed in the consulting world, mostly on the consultants part. Usually I see consultants who are average, by this I mean they have roughly the same skill in their area as their peers do. This is usually confirmed by my peers and sometimes even the consultant themselves.

Consultants do not need always to be smarter or more of an expert in their field compared to the customers own resources. Often enough they only need to be a second set of eyes, or maybe a third party with an opinion, or even just have an impartial opinion. Having a consultant give an opinion can be beneficial for the customer only when the consultant is honest. If a consultant gives an opinion based on the idea they will benefit from it, it is worthless. It is also worthless if it is an uneducated opinion. Now I said they do not need to be experts and this is true, however they need not lie in order to “sound like an expert”. Giving false information is bad for the business who hired the consultant. My philosophy is if you do not know then let the customer know you are not sure but will find the correct answer. It’s very unprofessional to ramble off an answer to move past the question or worse yet, blame it on someone else or some other technology.

Far to often it seems people in information technology forget that we are constantly learning. That is what makes technology great, it is always changing. You cannot be expected to know everything. You are expected to learn. A value you should have in addition to the ambition to learn is honesty. A consultant who abuses the fact that the customer is learning and then directs the customer on an incorrect path to appear better than they are should not be a consultant.

As a customer you have to be on the look out for these frauds. Information given to you by a consultant can usually be confirmed using the internet. I’m not suggesting you check everything word for word. However if you question anything a consultant tells you, you owe it to yourself and your company to learn the correct answer.

Good consultants are an excellent resource to many business units. I use consultants all of the time. However I ask for my consultants by name and the unprofessional ones do not come out to my location again. As we all continue to learn, it is important to remain professional.

Bookmark to

While troubleshooting a problems with circuits provided by AT&T I’ve had to deal with a number of people. If I end up building a simple tech support relationship after a few hours I sometimes ask where in the world the tech is. I also sometimes will ask if I don’t recognize as accent or if I think I do know the accent and want to verify it.

In some cases though, I ask out of frustration. Frustration caused by not being able to understand the person because English is not their first language. Today was one of those days. The support person was from Singapore. I was troubleshooting errors on a T1 circuit that was provided to a city in Arkansas. This troubleshooting was being performed in the middle of the day. The office had been running on the backup circuit so intrusively testing the main circuit was ok.

Now I work with vendors a lot. I realize that it is cheaper to provide around the clock support by using call centers in other parts of the world during prime times. By doing this you can have employees working ~8am to ~5pm local times. I am ok with this. However if it is 1pm Central Standard Time. Why am I speaking to singapore? Is there no one in the United States of America who can troubleshoot a T1 circuit?

ATT, why am I speaking to Mr. Gonzales in singapore? To add to the situation, we are talking over each other because of the lagged out voice call. It feels like we need to say “over” each time we complete a statement.

From what I can gather Tier1 is in India or Pakistan. and Tier2 is in Singapore. There is a tier3 but you can only talk to them if ATT manages the router. I know the implementation and designer guys are in the USA. New York actually I believe. So setting up the circuits I get to speak to people in the USA. For everything else I am having to deal with Singapore and India. For what I pay, I want someone in the USA during business hours of 8am-5pm Central.

Bookmark to